Managing Your Data Usage 
 

Your Building Connect Plan comes with a monthly data allowance. However please note that upload and download usages are treated separately and never combined. So for example if your data allowance is 250GB per month, that means 250GB upload and 250GB download counted separately. If you go over 250GB on either down or up, only then would you pay an excess data fee. 

 

Building Connect provides two methods for keeping track of your data usage:

 

Method 1: We will email you automatically. 

 

Our system automatically emails your nominated account contact when your usage reaches 50%, 85%, 100%, 125% & 150% of your monthly allowance. These notifications are accurate to within 4 hours of actual usage. 

 

Method 2:  Login to your personal client portal whenever you want to check usage.

 

At any time that you want to check your usage, simply go to your client portal and input your account username and password which you would have received in your Welcome To Building Connect email. Once you are logged in, click on "my services" and then click on the details button to see your data usage accurate to within 4 hours of actual usage. 

 

 If you would like to login to your portal now click here.

 

WE PREFER NOT TO CHARGE YOU EXCESS USAGE FEES. IF AT ANY TIME YOU ARE CONCERNED THAT YOU ARE ABOUT TO EXCEED YOUR ALLOWANCE FOR THE MONTH, PLEASE CALL US ON Tel: 02 8014 6550 BEFORE YOU GO OVER YOUR LIMIT to discuss options. 

 

Data Usage Examples

 

Building Connect Plans offer data allowances from 250GB per month upwards. To understand what this really means, please read the basic guide below.

 

1GB is about a thousand Megabytes and here is what most common applications consume in data:

 

  • An average 4 minute voip phone call=approximately 2 MB of data

  • Video call (Skype etc) standard definition=around 10mb per minute

  • Streaming audio=roughly 60mb per hour

  • Streaming standard definition video=approx 400mb an hour

  • Streaming video in 1080p high definition=up to 5GB an hour.

  • Downloading a standard definition movie (approx 720p)=around 700mb

 

Please note that the above usage figures are indicative only.